What we're all about
Machado’s Auto Care is owned and operated by Tom Arendell. Tom purchased the business in February of 2005 from the original owner, Rich Machado, who had started the business in April of 1996. For many years, Tom and Rich had been, and still are, close friends both on a personal and professional level. They worked together at several automotive businesses and were even groomsmen in each others' weddings!
The two friends originally met while working at Kelvin's Auto Repair (The K.A.R. Shop), where Tom, then seventeen years old, entered the auto repair business after moving to California from Oregon. Tom's affectionate job title at The K.A.R. Shop was "lot lizard," which meant that he did whatever needed to be done: sweeping, mopping, cleaning, shuttling customers, answering phones, picking up parts, the works! He learned the ropes of how an auto shop operated, and, as his automotive familiarity and aptitude grew, Tom was promoted to Service Advisor and, eventually, to Shop Manager.
Over the next several years, Tom worked at several different auto shops, each time increasing his knowledge and skillset. He also managed The Auto Parts Club Warehouse in Oakland, CA for several years before its closing.
When the offer to purchase Machado’s Auto Care was presented, Tom was ready and excited to take the next step. He understood that Rich had built the business on the concepts of customer service and satisfaction before profit, and has successfully continued those traditions today.
Tom has always been mechanically inclined and naturally gravitated to the performance of cars. His inquisitive mind and his heart for helping, fueled by his love of cars, led him to where he is today. He brings a strong desire to care for both his customers and his employees and extends that to the community Machado's Auto Care serves. The staff at Machado's Auto Care is more a family than a group of employees. Several of the staff were employees before Tom took over the business, and Tom is proud that his turnover is small, and that almost everyone has remained employed at the shop.
Certifications
Tom is an ASE Master Technician and prides himself in hiring qualified professionals. We are an AAA Approved and ASE Certified auto shop. We care about the environment, believe in the use of renewable resources, and are a certified Green Business with Alameda County. To prove it, we recycle!
Tom and the staff at Machado’s Auto Care have a can-do attitude, and we strive to meet customers' needs as best we can. We truly look for ways to take care of your vehicles as if they were our own. When we say, "...when your car is part of the family," it's because we feel as though they are part of ours.
Please give us a call or stop by. We'd love to hear from you!
